In a move to address the green screen issue plaguing several of its flagship smartphones, Samsung India has announced a one-time free screen replacement program. The initiative aims to provide relief to users who have been grappling with this frustrating display problem.
The devices covered under the new program include the entire Galaxy S20 series, S21 series (excluding the FE model), S22 Ultra, Note 20, and Note 20 Ultra. Owners of these affected smartphones have until April 30 to book an appointment with a Samsung India Service Center and get their screen replaced free of charge. Additionally, Samsung will also offer a complimentary battery replacement for all eligible devices, further enhancing the value proposition for customers.
This free screen replacement offer from Samsung India is a commendable step towards customer satisfaction. It not only acknowledges the green screen issue but also demonstrates the company’s commitment to addressing it proactively. Eligible smartphones need to be within three years of purchase, and the repair will be carried out at no cost, even if the warranty has expired. While Samsung has yet to confirm if this policy will be extended to other regions, the move in India sets a positive precedent for prioritizing customer experience.
